Company Type:  Mid-sized subscription finance platform

ChallengeThe company struggled with delayed payments, rising Days Sales Outstanding (DSO), and a high manual collections workload. Finance teams spent hours on repetitive follow-ups.

Solution
Deployed the AI Collections Agent to automate polite reminder calls, track commitments, and escalate complex cases to human teams.

Results

• 32% faster payment recovery
• 40% reduction in manual follow-ups
• Improved customer communication consistency