Description
What Is the AI Feedback & Survey Agent?
The AI Feedback & Survey Agent is a conversational digital employee that conducts surveys, collects customer feedback, measures satisfaction scores such as NPS, and analyzes responses automatically.
It helps businesses understand customer sentiment at scale without manual survey management.
Who Is It For?
- Customer experience teams
- Product and growth teams
- SaaS and subscription businesses
- Retail and service organizations
- Enterprises measuring customer satisfaction
What Problems Does It Solve?
| Business Problem | How AI Feedback & Survey Agent Solves It |
| Low survey response rates | Engages users conversationally |
| Manual survey follow-ups | Automates outreach and reminders |
| Delayed customer insights | Captures feedback in real time |
| Unstructured feedback data | Categorizes and summarizes responses |
| No visibility into sentiment | Tracks satisfaction trends centrally |
Core Responsibilities
- Conduct feedback and survey interactions.
- Ask structured or conversational questions
- Capture ratings, comments, and sentiment.
- Calculate NPS and satisfaction scores.
- Send reminders for incomplete surveys.
- Escalate negative feedback to teams.
- Log responses and insights.
How It Helps (Real Example)
An e-commerce brand deploys the AI Feedback & Survey Agent after order delivery.
Customers share feedback conversationally, NPS is calculated automatically, and negative responses trigger follow-ups — improving retention and experience.
Integrations
- CRM systems
- Customer experience platforms(HubSpot, Salesforce, Zoho)
- Analytics and BI tools
- Email and messaging systems
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